Refund policy

REFUND POLICY

Last updated: June 6, 2026

Seamo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Refund Policy describes our approach to refunds, returns, and replacements when you make a purchase using the Services.

Please read this Refund Policy carefully. By placing an order through the Services, you acknowledge that you have read this Refund Policy and understand its terms.

Our Commitment

We take pride in the quality of every bottle of Seamo. Because our products are fresh, perishable, refrigerated wellness drinks with no artificial preservatives, they require special handling considerations that differ from standard retail goods. This policy reflects both your statutory rights as a UK consumer and the perishable nature of what we sell.

The Nature of Our Products

Seamo Daily Wellness Tonic is a fresh, refrigerated, ready-to-drink beverage. It contains no artificial preservatives and must be kept refrigerated at all times. Once opened, it must be consumed within 7 days. Due to these characteristics, Seamo products are classified as perishable goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Right to Cancel — Important Notice for Perishable Goods

Under the Consumer Contracts Regulations 2013, the standard 14-day cancellation right does not apply to goods that are liable to deteriorate or expire rapidly. As a fresh, refrigerated, preservative-free product, Seamo falls within this exemption.

This means that once your order has been dispatched, we are unable to accept cancellations or returns based solely on a change of mind.

If you have any uncertainty about whether Seamo is right for you, we encourage you to start with a single bottle before ordering a larger pack.

Damaged, Defective, or Incorrect Orders

Your rights under the Consumer Rights Act 2015 are fully preserved. If your order arrives:

  • Damaged, leaking, or with a compromised seal;
  • Visibly defective or significantly different from its description;
  • Incorrect (wrong product sent);

please contact us within 48 hours of delivery at hello@seamo.co.uk with your order number, a description of the issue, and clear photographic evidence.

We will review your claim promptly and, where valid, offer one of the following resolutions at our discretion:

  • A full or partial replacement of the affected items;
  • A full or partial refund to your original payment method.

Given the perishable nature of the product, we ask that you report issues within 48 hours of delivery so that we can assess the condition of the goods accurately and resolve your concern as quickly as possible.

Quality Concerns

If you believe there is a quality issue with your product — including unusual taste, smell, appearance, or texture — please stop consuming the product immediately and contact us at hello@seamo.co.uk within 48 hours of delivery. Please include:

  • Your order number;
  • A description of the quality concern;
  • Photographs of the product, packaging, and batch details where visible.

We take quality concerns extremely seriously and will investigate all reports thoroughly. We may request that the product be retained for inspection before confirming a resolution.

What We Cannot Accept

Due to the perishable, consumable, and hygiene-sensitive nature of our products, we are unable to accept returns or offer refunds in the following circumstances:

  • Change of mind after dispatch;
  • Dissatisfaction with taste or flavour preference (subjective personal taste does not constitute a defect);
  • Improper storage by the customer after delivery (Seamo must be kept refrigerated);
  • Failure to consume within 7 days of opening;
  • Issues reported more than 48 hours after delivery, unless the product is clearly still within its stated shelf life and unopened.

Refund Processing

Where a refund is approved, it will be processed within 14 days of our confirmation to your original payment method. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable UK law. Where a product is found to be faulty, not of satisfactory quality, or not as described, you retain full rights under the Consumer Rights Act 2015, regardless of the perishable nature of the goods.

Changes to This Refund Policy

We may update this Refund Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about this Refund Policy, please call or email us at hello@seamo.co.uk or contact us at 60 Tottenham Court Road, London, England, W1T 2EW.